ORDERS AND RETURNS
You can inform us within 14 days from the date of delivery that you wish to make a return, for any reason.
You can write a registered letter to:
FERRARIS GIOIELLI S. R. L.
Via Prevignano, 26
San Salvatore M.to
send an e-mail to the address: email@example.com.
You must indicate:
name, surname and email with which you placed the order;
The order number;
The reason for the return.
We will plan the return shipment together using our couriers and within 15 days of receipt of the goods We will also re-credit the costs incurred for the purchase, reduced by the obligation of the return shipment, to the payment method you have chosen.
Alternatively, you can choose the courier you prefer and send us the product, but We recommend choosing an insured shipment.
The product must be free of signs of use, free of damage and integrated in all its parts. Everything must be returned in the condition in which you received it.
Before making a shipment, We suggest checking that the packaging is adequate to protect the products and also send packages, tags, warranty certificates and all attachments that you received with your order.