FREQUENTLY ASKED QUESTIONS
How do I know if Giovanni Ferraris Gioielli is a serious company?
The seriousness and reliability of Giovanni Ferraris Gioielli are testified, day after day, by the many loyal and satisfied customers who continue to have in us their point of reference and trust in the subject of diamonds and jewels.
Why are the prices that Giovanni Ferraris Gioielli affordable?
Simple: we don’t just sell online. So when we acquire a brand or an assortment of products we can redistribute the costs between selling online and our physical office. Not only that: we really have direct and privileged relationships with many of the most famous brands of jewelry and watchmaking, which allow us to reserve for our customers a really competitive final price.
What guarantees does Giovanni Ferraris Gioielli offer to customers who buy online?
Customers who buy online enjoy the same guarantees and attention reserved for traditional customers. All our products are accompanied by the relative certificate of guarantee and authenticity and, in the case of gold and diamond jewelry, by the certificate of purity-gradation of the stones and the weight of the gold used issued directly by us. Any item, before being shipped, is strictly checked and inspected.
Can I exercise my right of withdrawal?
Certainly. Purchases made on our site, like all remote purchases by telephone or correspondence, since they take place outside our business premise, are protected by Legislative Decree no.206/05, which provides for the possibility for the final consumer to exercise the right of withdrawal. He can exercise this right within a period of 14 working days from receipt of the goods: it consists in the right to return the purchased good to the supplier without any penalty and without specifying the reason, with the relative refund of the purchase price.